Leadership in the Age of Personalization Docuseries

LAOP 2019 · No. 11

The War for Talent

Kety Duron; Teri Fontenot; Mark Laret

From the recording

Let's create an environment where, when our own talent receives that call, they are not going to respond, because they feel respected, engaged and included.

Kety Duron

About this episode

Kety Duron, City of Hope's chief human resources officer, reminded the room that every one of our employees will get a call from a competitor, and the goal is a workplace where they don't take it. Her organization had grown its headcount 49% in five years. Teri Fontenot described a board that kept an empty seat for a patient, and Mark Laret of UCSF argued that in healthcare, inclusion is a survival strategy that starts with humility.

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