The Interview Archive

Two decades of conversations about what people edit away.

Leaders in healthcare, education, business and government, talking with Glenn Llopis about identity, conviction, and the parts of themselves they stopped bringing to the room.

Every conversation is indexed by what it teaches.

Conviction InstituteGlenn Llopis interviews Zoime Álvarez Rubio on stage

Glenn Llopis interviews Zoime Álvarez Rubio,
President & CEO at Asociación de Bancos de Puerto Rico

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Brielle Lubin

Brielle Lubin on why lucky isn't random

In the first Teens UnEdited webinar, Glenn Llopis and co-host Jan Kerchner talk with Brielle Lubin, 21, about the four habits behind what we call a lucky break, and what it cost her to curate herself for other people before she learned to take up space.

Just take agency of your life. Take control. Grab the reins and take up the space that you're supposed to take up.

Teens UnEdited webinar

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K-12 Education, Higher Education
brielle-lubin-lucky-isnt-random

Fahim Ferdous

Fahim Ferdous on why rejection is how conviction gets built

Fahim Ferdous, co-founder and chief technology officer of AdQuick, tells Glenn Llopis how a nine-year-old told to go outside and play kept coding anyway, why he pinned investor rejections to the wall, and why the loudest no an entrepreneur hears usually comes from inside their own head.

all the times I wasn’t rejected, I wasn’t learning. I was just operating in what I knew.

Earning Conviction series

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Corporate
fahim-ferdous-conviction-in-the-unknown

Rohit Begani

Rohit Begani on building AI that protects your judgment

Rohit Begani, chief technology officer and co-founder of AceUp, tells Glenn Llopis what happened when his team built an AI coach that refused to hand out answers, why the fix was balance rather than surrender, and where AI coaching ends and human coaching begins.

it's incredibly important that we don't allow that to strip away humans' ability to make decisions, to make judgment, and to still be the ones making the final call.

Earning Conviction series

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Corporate
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Rosie Ward

Rosie Ward on the outdated inner operating system running most leaders

Dr. Rosie Ward, founder of Salveo Partners and author of Future-Proofing Leadership, tells Glenn Llopis why most leaders do not have a capability problem, what the faulty programs running underneath them look like, and why the overachiever’s packed calendar is armor rather than honor.

that's not a badge of honor, it's a badge of armor.

Earning Conviction series

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Corporate, Other
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Fran Berrick

Fran Berrick on why you have to stop running someone else’s playbook

Fran Berrick, founder of Spearmint Coaching and a former Condé Nast advertising director, tells Glenn Llopis why most careers stall on questions rather than answers, what colleges are not teaching, and why conviction is something you get by moving, not by waiting.

If you allow everyone else to dictate what you do, you’re going to be playing their game, not your game.

Earning Conviction series

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Higher Education, Other
fran-berrick-your-own-playbook

Joy Fawcett; Isabelle Fuhrman

Joy Fawcett on preparation, fighting for what you want and being seen

Soccer Hall of Famer Joy Fawcett tells Glenn Llopis how preparation made the biggest penalty kick of her life feel like habit, why her team fought together for pay and childcare, and how she built a career while bringing her children along, before actress Isabelle Fuhrman, who plays her in a Netflix film, joins to describe what Joy asked for.

I realized that there's only so much I can control and I could control the effort that I put into practicing and putting in that work.

Earning Conviction series

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Randy Martinez

Randy Martinez on the identity you borrow from your employer

Randy Martinez spent twenty years climbing to senior roles at two iconic brands, and wrote the Afterword to Earning Conviction. He tells Glenn Llopis about the burden at the top, the identity he borrowed from his employer, and the detox that followed a layoff.

leadership that costs you your health, your peace or your identity is not leadership, it's survival.

Earning Conviction series

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Santi Strasser

Santi Strasser on what happens when conviction becomes a threat to the system

Santi Strasser, The Resilience Architect, tells Glenn Llopis how the behaviors that made his team successful inside a large company became liabilities when the structure around it changed, what his body told him before he was ready to hear it, and what resilience means to him now.

My body told me the truth before I was ready to accept it.

Earning Conviction series

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John Woods

John Woods on why AI makes durable human skills more valuable

John Woods, chief academic officer at the University of Phoenix, walks Glenn Llopis through the 2026 Career Optimism Index: workers quietly building AI skills while employers lag, why durable skills like judgment and self-reflection now matter more than technical ones, and where dignity fits in AI adoption.

Organizations that have begun to embrace it are seeing it as a productivity or efficiency tool, whereas workers are seeing it as a way to build skills quickly and build confidence.

Personalization Outbreak podcast

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Higher Education
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Suzan Song

Suzan Song on why high performers mistake endurance for strength

Dr. Suzan Song, psychiatrist and author of Why We Suffer and How We Heal, tells Glenn Llopis why so many accomplished people keep pushing long past the point of meaning, how to find and rewrite the identity scripts other people wrote for them, and what leaders get wrong about personalization.

when I think about conviction, it's acting in a way and being in a way where you don't care about what people think of you anymore and you're not bargaining your value or your worth for anybody else.

Earning Conviction series

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Healthcare
suzan-song-endurance-is-not-strength

Mike Valdés-Fauli

Mike Valdés-Fauli on insights, not stereotypes

The chief operating officer of the agency Chemistry tells Glenn Llopis why growth lives outside the comfort zone, how he turned being the only Latino in a 162-person office into a career, and why AI can summarize everything and still not invent the idea.

You could cower, you could try to pretend you're just another notch... but instead, rather than run away from that, I kind of chose to lean into it.

Personalization Outbreak podcast

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Britt Yamamoto

Britt Yamamoto on growing soil, not just plants

Dr. Britt Yamamoto, author of The Soil of Leadership, tells Glenn Llopis what a farmer in Japan taught him about growth, why tools and trust programs fail in depleted conditions, why burnout is so often blamed on the individual, and why you cannot practice what you cannot imagine.

the difference between a conventional farmer and a sustainable farmer is that a conventional farmer grows plants and a sustainable farmer grows soil

Personalization Outbreak podcast

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Amanda Saratsis

Dr. Amanda Saratsis on partnering with patients and letting personalization in

A pediatric neurosurgeon who once trained to be a concert pianist tells Glenn Llopis how she found music in the operating room, why the “I am doctor, do what I say” model has to go, and what it takes to protect patients’ dignity.

Hard things are worth doing. And it doesn't mean that easy things aren't worth doing, but it's really the hard things at the end of the day that matter the most.

Personalization Outbreak podcast

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Healthcare
amanda-saratsis-letting-personalization-in

Seth Sternberg

Seth Sternberg on giving caregivers back their dignity

Seth Sternberg, co-founder and CEO of Honor Technology and its Home Instead brand, explains why home care wouldn’t scale until it was personalized for both the older adult and the caregiver, and why employers should support employees caring for their parents.

That’s actually why we started calling them Care Pros. They want to be Care pros. They are professionals. Let’s call them what they want to be

Personalization Outbreak podcast

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Healthcare
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Raelene Brooks

Raelene Brooks on reinventing what a dean looks like

The dean of the College of Nursing at University of Phoenix tells Glenn Llopis why she arrived all business, what changed when she let herself laugh, and why technology is becoming a new form of standardization in nursing.

So as a leader, when you walk into the room, you need to understand the people you're working with.

Personalization Outbreak podcast

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Higher Education
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Dr. Cole Edmonson; Dr. Nancy Mannion

Nurses on Boards: why the best board member may be the one who can’t see it yet

Dr. Cole Edmonson and Dr. Nancy Mannion of the Nurses on Boards Coalition explain why nurses are good for business, and why so many nurses need someone else to see it in them first.

Sometimes our leadership journey starts with a tap on the shoulder because someone sees in us what we don’t see in ourselves.

Personalization Outbreak podcast

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Healthcare
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Scott Kashman

Scott Kashman on restoring humanity in hospital leadership

The president of Ascension St. Vincent’s Riverside traces his leadership to a boss who kept his composure, a housekeeper who asked leaders to say hello, and his own stress as a young psychiatric counselor. He tells Glenn Llopis what those lessons look like in a hospital today.

Authentically ask for feedback and then graciously accept the feedback and then do something about it.

Personalization Outbreak podcast

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Healthcare
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Kathy Azeez-Narain

Kathy Azeez-Narain on why healthcare is a human business

Hoag’s chief digital officer came to healthcare from outside it. She tells Glenn Llopis why technology should hand clinicians back their time with patients, why “it’s the law” is rarely the full answer, and why transformation fails when it belongs to one title.

It's a human centric business. It's not a technology business.

Personalization Outbreak podcast

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Healthcare
kathy-azeez-narain-human-centric-business

Ana Valdez

Ana Valdez on stereotypes, growth and who gets to be proud

The president and CEO of the Latino Donor Collaborative tells Glenn Llopis why she argues from data rather than good intentions, what a first-generation student taught her about brand loyalty, and why a community has not been allowed to be proud.

No, this is not an experiment. This is facts. I'm telling you mathematically where the growth is coming from and that you have to know that segment because if not, you won't grow.

Personalization Outbreak podcast

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Nonprofit
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Nik Modi

Nik Modi on resourcefulness and the right people in the room

A Wall Street consumer analyst whose job is to predict the future tells Glenn Llopis why institutions cannot see change coming, why he stopped betting on credentials, and what it took to get an idea approved after six years of no.

Don't be a victim of circumstance, as I say, be the influence of change.

Reinvention Superpower special series

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Financial Services
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Arthur Valdez

Arthur Valdez on belonging when the pressure is on

A thirty-year operations and supply chain executive tells Glenn Llopis why chasing the shiny object makes people unhappy, what he learned when pressure stopped working, and why leadership stops being about you.

But when it's no longer about you and you're able to help others, that's when you know you're well on your way to leading and influencing in a very different environment.

Reinvention Superpower special series

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Robert Johnson

Robert Johnson on inventing every job after the first

A fifteen-year university president opens the special series for Make Reinvention Your Superpower, and tells Glenn Llopis why fear, not change, is what keeps people stuck.

I tell our students, we're preparing you for your first job and you have to invent every job thereafter.

Reinvention Superpower special series

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Higher Education
robert-johnson-invent-every-job

Kyle M.K.

Kyle M.K. on work wellbeing and the stay interview

Indeed’s work wellbeing advisor tells Glenn Llopis why the healthcare staffing crisis is a wellbeing problem, what a stay interview is, and why the gardener should stop forcing the tomato plant.

it's kind of like a gardener forcing a tomato plant to go exactly how they want them to grow, not letting the tomato plant grow the way that it naturally grows.

Personalization Outbreak podcast

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Corporate, Healthcare
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Rob Wolcott

Rob Wolcott on proximity and the end of the standardized playbook

The co-founder of the World Innovation Network and author of Proximity tells Glenn Llopis why digital technology pushes value creation ever closer to the moment of actual demand, and why the barrier is rarely the technology.

after all, Glenn, the easiest demand to predict is one that already exists.

Personalization Outbreak podcast

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Higher Education
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Andrew Roth

Andrew Roth on Gen Z as digital captives

The founder of a Gen Z research firm tells Glenn Llopis why his generation is asked who it is before it knows, what separates connecting from connection, and why labels paralyze.

What it truly means is not digital natives, but digital captives.

Personalization Outbreak podcast

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Alex Edmans

Alex Edmans on thinking for yourself when everyone is certain

Economist Alex Edmans, author of May Contain Lies, explains why we believe what we want to be true, why universal secrets to success rarely fit your context, and how leaders can make it safe for people to disagree.

We won’t be challenged and therefore we actually don’t learn from information. We only listen to information that we want to be true.

Personalization Outbreak podcast

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Higher Education
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Joe Davis

Joe Davis on what a generous leader actually does

Joe Davis, a senior partner at Boston Consulting Group and author of The Generous Leader, tells Glenn Llopis why leading with the heart is not soft, what happens in a room when a leader admits they are stuck, and why taking off the mask frees everyone else to stop performing.

You free others to release themselves when they're blocked.

Personalization Outbreak podcast

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Dean Carter

Dean Carter on work that gives back more than it takes

Former Patagonia HR leader Dean Carter explains why so many people went searching for purpose, why extractive workplaces wear people down, and how a company can give back more to people’s lives than it takes.

Well, my fundamental purpose in my life is to leave things better than I find ’em.

Personalization Outbreak podcast

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Jim VandeHei

Jim VandeHei on taking the handcuffs off your career

Told by a high school counselor that he wasn’t cut out for college, Jim VandeHei went on to start Politico and Axios. He tells Glenn Llopis why most people have far more control over their work and lives than they admit, and why employers must build around the individual.

What are the three or four red lines in your life? The values that you will not compromise on, regardless of the pressure around you, regardless of how other people behave.

Personalization Outbreak podcast

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Corporate
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Andrea Ferrara

Andrea Ferrara on care, connection and career at the front line

Andrea Ferrara, Chief Human Resources Officer of PepsiCo Beverages North America, tells Glenn Llopis how a coal-town childhood shaped the way she leads, what three words replaced the old employee playbook, and what personalization looks like for machine operators and truck drivers.

You don't see me as just the job or the machine operator or the CDL driver. You see me as Drea the person.

Personalization Outbreak podcast

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Corporate
andrea-ferrara-care-connection-career

Daniel Gandarilla

Daniel Gandarilla on the white space between the boxes

The executive who built a dedicated executive center inside a newly merged health system tells Glenn Llopis why roles have to evolve, and why the gaps between the boxes on an org chart are where the work is.

You can draw up an org chart, but when you draw org charts, there's always white space in between all these boxes. And you have to, as a team, come together and close that.

Personalization Outbreak podcast

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Healthcare
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Kate O’Neill

Kate O’Neill on starting with purpose, not AI

Kate O’Neill, founder of KO Insights, explains why chasing the hottest technology leads organizations astray, and how starting from human purpose makes AI work for people instead of around them.

Machines don’t have a sense of meaning. They don’t have a sense of purpose. That’s us. We get to do that.

Personalization Outbreak podcast

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Paul LeBlanc

Paul LeBlanc on building a university where every student matters

Paul LeBlanc, then president of Southern New Hampshire University, shares how a French-speaking immigrant kid became a university president, why every learner needs someone who believes in them, and how AI will shift value toward human work.

We’re now entering into an era when knowledge is always only... a set of prompts away on our device, and as a result it’s way less valuable.

Personalization Outbreak podcast

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Higher Education
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Dr. Irma Becerra

Irma Becerra on personalizing a university

The seventh president of Marymount University tells Glenn Llopis why the argument that college is not for everyone alarms her, and what she changed when students said remote learning was not working.

no matter what happens, no one can ever take away your education. These were my grandmother's words and I live them every day.

Personalization Outbreak podcast

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Higher Education
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Jesus Mantas

Jesus Mantas on why the room matters as much as the person

IBM Chief Strategy Officer Jesus Mantas and his longtime friend Glenn Llopis talk about the pressure to assimilate, the empathy their Hispanic culture gave them, and why fixing the person without fixing the room solves only half the problem.

So if you only address the individual, you are at best just only addressing half of the problem.

Personalization Outbreak podcast

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Corporate
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Dr. Yasmene Mumby

Dr. Yasmene Mumby on taking off the executive mask

At 27 she lost the sight in her left eye after years of running herself into the ground. She tells Glenn Llopis how she rebuilt herself, and why so many leaders are performing a role instead of leading as themselves.

I have rebuilt myself from the ground up, pile of rubble and ash, many times over. I know from experience what sacrificing my own vitality for others’ expectations can do.

Personalization Outbreak podcast

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Kelly McCulloch

Kelly McCulloch on playing to win instead of playing it safe

Kelly McCulloch, Global Chief People Officer at Taco Bell, tells Glenn Llopis why leaders stuck in old habits are usually afraid rather than stubborn, what happened when someone on her team challenged the executive view of returning to the office, and why playing it safe is also boring.

I don't wanna work somewhere where I have incremental change in incremental transformation. I wanna make a difference, and I wanna figure out how we create environments where others can make a difference.

Personalization Outbreak podcast

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Tiffany King

Tiffany King on trust, silos and taking your seat at the table

In episode 71 of Personalization Outbreak, Glenn Llopis walks through the strategies of opportunity management with Tiffany King, then a UnitedHealthcare people leader, who connects each one to her own life, from a childhood of moving every few years to the doubt she learned to overcome.

Take a seat at the table. You belong there. You're there for a reason. Trust yourself.

Personalization Outbreak podcast

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Healthcare
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Clarke Murphy

Clarke Murphy on action over perfection

A leadership adviser who spent a decade as chief executive of Russell Reynolds Associates tells Glenn Llopis about the moment at sea that changed his focus, and why waiting until every obstacle is solved means never starting.

action is more important than perfection.

Personalization Outbreak podcast

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Bill George

Bill George on emerging leaders who lead with their hearts

Bill George, former chairman and CEO of Medtronic, tells Glenn Llopis why the next generation of leaders will not fit into a corporate box, why inclusion is something people feel rather than something a report measures, and why he walked away from a path that looked successful from the outside.

the emerging leaders lead with their heart. Not just their heads.

Personalization Outbreak podcast

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Robert Stone; Debra Fields

Robert Stone and Debra Fields on turning change into opportunity at City of Hope

In a conversation for Glenn Llopis’s Forbes column, City of Hope CEO Robert Stone and transformation leader Debra Fields explain why many organizations settle for incremental change, and how they helped people see transformation as a chance to serve more patients.

There’s a difference between being valuable and being valued, both are important, but if you’re valuable as the organization changes, maybe your contributions aren’t as valuable in the future. Well, but if you’re valued, then there’s a place for you to make a difference.

Forbes leadership series

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Kathryn Minshew

Kathryn Minshew on hiring for fit instead of speed

The founder of the career platform The Muse tells Glenn Llopis about the checklist she wrote at thirteen, the dream job that turned out to be wrong, and why employers who hide the hard parts of a job pay for it twice.

people say yes to hard things all day, every day, but they like to know what those are before they opt in.

Personalization Outbreak podcast

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Jeff Brown

Jeff Brown on democratizing higher education

The dean of a major business school tells Glenn Llopis what a morning at the White House taught him about not wasting time, and why the degree should stop being the only credential that counts.

You can lead. You can be a very fast follower, or you can just become irrelevant

Personalization Outbreak podcast

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David Meerman Scott

David Meerman Scott on making business personal

The author of Fanocracy and The New Rules of Marketing and PR tells Glenn Llopis why so few business people share what they love, and what it costs a company that makes customers communicate on its terms.

personal part of personalization is who you are as a person.

Personalization Outbreak podcast

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Seth Teigen

Seth Teigen on the upside-down pyramid in healthcare leadership

Seth Teigen, chief executive of Mission Hospital, a ministry of Providence St. Joseph Health, tells Glenn Llopis how a dishwashing job at fourteen shaped the way he leads, and why the people closest to the work need their fingerprints on every decision.

when I was 14 years old, I started my career as a dishwasher at the local community hospital

Personalization Outbreak podcast

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Sam Hammock

Sam Hammock on why the system, not the person, needs fixing

Sam Hammock, Executive Vice President and Chief Human Resources Officer at Verizon, tells Glenn Llopis that the workday was built around a model that never fit most people, that performance and talent ratings are far more subjective than anyone admits, and that fixing the system is the work.

I tend to believe that society and much of the world today was designed around the married male and we haven't really evolved that much.

Personalization Outbreak podcast

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Jon Acuff

Jon Acuff on the broken soundtracks that keep people small

Author Jon Acuff explains how the thoughts we repeat become soundtracks that shape our choices, why rigid workplaces leave people’s best ideas in the parking lot, and the simple questions that help leaders and teams think differently.

One of the greatest mistakes you can make is assuming all your thoughts are true.

Personalization Outbreak podcast

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DeAnna Minus-Vincent

DeAnna Minus-Vincent on expanding the definition of health

DeAnna Minus-Vincent, Executive Vice President and Chief Social Justice and Accountability Officer at RWJBarnabas Health, tells Glenn Llopis why a health system had to expand its own definition of health, and what it means to audit every policy rather than write a new one.

I like to tell people I don't have to work every day. I get to passion every day because truly this is where my heart is.

Personalization Outbreak podcast

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Anabel Fall

Anabel Fall on behaving versus being

A global insurer’s head of people innovation and transformation tells Glenn Llopis why training teaches behavior instead of being, and why a leader who needs control stops seeing individuals.

People are told how to behave rather than how to be.

Personalization Outbreak podcast

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Joe Moscola

Joe Moscola on control or trust

A senior Northwell Health executive tells Glenn Llopis what happened when his teams took their badges off, and why a leader who wants to track every hour is really saying something about themselves.

we talk so much about culture and then when you put it to the test, what is your retreat? Is your retreat to then take control, or is it to give control

Personalization Outbreak podcast

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Harlan Levine

Harlan Levine on cancer care for the mailroom and the boardroom

Harlan Levine, president of strategy and business ventures at City of Hope, tells Glenn Llopis why employers are already in the health business, why a one-size-fits-all benefit breaks down the moment cancer enters a family, and what it took to build a program around the patient and their own doctor.

Whether you work in the mailroom or the boardroom ... you deserve that same level of care.

Personalization Outbreak podcast

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Randy Oostra

Randy Oostra on treating the whole person, not just the patient

Randy Oostra, then president and CEO of ProMedica, shares how he started his own career over, and why health systems should see people as whole human beings rather than asking them to lose their identity at the hospital door.

I think what we have is a very standardized system that we’re trying to put people into, and yet it doesn’t fit the needs of individuals.

Personalization Outbreak podcast

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Cathy Bessant

Cathy Bessant on why standardization and personalization do not compete

Cathy Bessant, then Chief Operations and Technology Officer at Bank of America, tells Glenn Llopis why she has never believed standardization and personalization are at war, what a mortgage loan has to do with it, and why she calls the real contest a war for skills.

the standardized approach would say, I'm making a mortgage loan. The personalized approach says I'm helping a family buy a house. It's the same process. It's just two different perspectives.

Personalization Outbreak podcast

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Financial Services
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John Quelch

John Quelch on why every organization is in the healthcare business

John Quelch, then dean of the University of Miami Herbert Business School, pushes back on part of Glenn Llopis’s framing, makes the case that individual ambition still depends on the collective, and explains why every company is in the healthcare business.

Understanding the collective is as important to being a super successful entrepreneur as it is to being, you know, embedded as an executive in a established corporation.

Personalization Outbreak podcast

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Higher Education
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Neha Nanda

Neha Nanda on standardizing the path and personalizing the care

Dr. Neha Nanda, medical epidemiologist at Keck Medicine of USC, tells Glenn Llopis and co-host Scott Lacy exactly where standardization belongs and where personalization begins, and why acknowledging history with a patient changes the relationship.

sometimes it's very helpful to share with the patient and acknowledge that we know in the past, this is what has happened, and you'd be surprised how your relationship changes with the patient. I've never done that in the past.

Personalization Outbreak podcast

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Gisel Ruiz

Gisel Ruiz on why conformity costs an organization its best people

Gisel Ruiz, who spent 26 years at Walmart and retired as Executive Vice President and Chief Operating Officer of Sam's Club, tells Glenn Llopis why standardizing people's styles throws away the value of difference, how to lead when everything is chaotic, and why she undervalued her own contribution for most of her career.

I would say lean into who you are and what makes you, who you are even harder... What makes you, you as a gift, if you try to become someone you're not, we don't get the full benefit of you.

Personalization Outbreak podcast

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Tom Mihaljevic

Tom Mihaljevic on why personalization and standardization are not opposites

Tom Mihaljevic, then CEO and President of Cleveland Clinic, explains to Glenn Llopis why individualized care and standardized process are not a trade-off, how a culture gets taught rather than announced, and what changes when patients help design the space they are treated in.

we treat our patients and our caregivers as our family, and our organization as our home.

Forbes leadership series

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Healthcare
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Arnold Donald

Arnold Donald on purposefully engineering diversity

Arnold Donald, then President and CEO of Carnival Corporation, tells Glenn Llopis why sustained growth depends on difference, why the words culture fit often mean something else entirely, and how he engineered teams, bonding and incentives so that difference could actually produce ideas.

You have to purposefully engineer diversity.

Forbes leadership series

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The Conviction Diagnostic
How much of you is edited?

Take the Conviction Diagnostic. In three minutes, see where you've traded who you are for who the room wanted, and exactly where to begin reclaiming it.

Start with the question most leaders can’t answer in a sentence: What do you solve for?
Begin the Conviction Diagnostic
Glenn Llopis, Identity Catalyst
Identity Catalyst · Reclaim who you already are

His story starts where reinvention did: a family that left everything behind for a new country and refused to call it loss. Cuban Roots →

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