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LAOP 2019 · No. 02
Annette Walker
We can't reserve personalization just for our personal life or our customers. We have to include our employees.
Annette Walker
Annette Walker started with the personalization we already take for granted, from Siri to a watch that tells us to breathe, and the friction of filling out the same form at every doctor's visit. Those expectations now follow people to work. Building City of Hope's $1 billion cancer center in Irvine, where 72 languages are spoken in the school district, she argued that the care we give customers belongs to employees too, even to loving the people we lead.
Read the Forbes columnTake the Conviction Diagnostic. In three minutes, see where you've traded who you are for who the room wanted, and exactly where to begin reclaiming it.
His story starts where reinvention did: a family that left everything behind for a new country and refused to call it loss. Cuban Roots →
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