From the recording

We have been paying a lot of attention to the customers, but sometimes we don't really understand our employees the way we need to.

Gustavo Canton

About this episode

Gustavo Canton flew in from Paris to argue that companies know their customers far better than their own people. As vice president of people analytics at Schneider Electric, he showed how models can now predict whether one named employee will stay, and how much recognition matters: about five a year in the US, seven or more in China. With average tenure at Facebook near two years, he warned that HR programs often take longer to build than the talent stays.

Read the Forbes column

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