Leadership in the Age of Personalization Docuseries

LAOP 2019 · No. 21

Augmenting Individual Ability

Tom Mihaljevic

From the recording

People do not lose their individuality by being members of a great team, but they actually augment their ability to make an impact.

Tom Mihaljevic

About this episode

Tom Mihaljevic, CEO of Cleveland Clinic, described a place where all 66,000 employees are called caregivers and no office door carries a title. People are valued for character and impact. Physicians work on one-year contracts and have always been rewarded for doing the right thing, never for doing more. When the clinic opened in Abu Dhabi, it onboarded 5,000 people from 82 countries in teams, for up to six weeks, and the culture traveled with them.

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