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LAOP 2019 · No. 24
Jack Cox; Mark Laret
Press Ganey and Gallup have a lot of data that shows pretty much every positive metric on quality, safety, financial performance, absenteeism is tied to employee engagement.
Mark Laret
Mark Laret, CEO of UCSF Health, told Jack Cox that units holding daily huddles and rounds showed far higher engagement, and that engagement tracks with nearly every measure of quality, safety and financial performance. He pointed to Workday, whose founder puts employee engagement first. And he credited UCSF's own students for refusing to accept a system that patched up homeless patients and sent them back to Golden Gate Park.
Read the Forbes columnTake the Conviction Diagnostic. In three minutes, see where you've traded who you are for who the room wanted, and exactly where to begin reclaiming it.
His story starts where reinvention did: a family that left everything behind for a new country and refused to call it loss. Cuban Roots →
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