From the recording

There's a business case. If they're not really being heard, how can we possibly expect that they're being set up for success?

Jack Schwefel

About this episode

Jack Schwefel sent Cost Plus World Market's people home with an hour's notice, closed every store for ten weeks and ran the company as a pure e-commerce business. What changed most, he told me, was calling employees in their living rooms to ask what they really thought. Wendy York, who became dean of Clemson's business college without a PhD, tells students leadership is a choice, and asks them to be authentic, brave and inclusive wherever they are.

Read the Forbes column

The Conviction Diagnostic

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