Leadership in the Age of Personalization Docuseries

LAOP 2020 · No. 14

Unpacking Personalized Care

Joe Alvarnas; Dr. Neha Nanda; Dr. Rebekah Gee

From the recording

If you want to be truly patient-centered, you have to begin with the humanity of that clinical encounter and realize this is a longitudinal relationship.

Joe Alvarnas

About this episode

Dr. Neha Nanda showed why COVID hit Black and Hispanic communities so hard, down to homes without water to wash hands, and told how she caught Legionella in a flu-season patient by asking about her apartment building. Joe Alvarnas recalled two and a half weeks sick with COVID and fear his medical training couldn't ease. Dr. Rebekah Gee, speaking as a hurricane neared New Orleans, recounted how Louisiana found a way to treat everyone with hepatitis C.

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