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LAOP 2020 · No. 17
Dana Woods; Jeff Pilof; Teri Fontenot
We want patients whose time has come to have a good death, according to their wishes, not an efficient death.
Dana Woods
Teri Fontenot, a hospital CEO for 23 years, joined us with another storm nearing Louisiana and pushed back: standardization is a platform to build on, she said, until it starts to crumble. Jeff Pilof described what CVS Health's supply chain learned as stores became health hubs, including why some slack is necessary. Dana Woods told of a New Orleans critical care nurse who read get-well cards to a patient on what turned out to be his last day.
Read the Forbes columnTake the Conviction Diagnostic. In three minutes, see where you've traded who you are for who the room wanted, and exactly where to begin reclaiming it.
His story starts where reinvention did: a family that left everything behind for a new country and refused to call it loss. Cuban Roots →
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