From the recording

When there's trust and transparency and you actually open the game of work to let the individuals play, they can help you solve your problems.

Kristin Gwinner

About this episode

Nik Modi has covered consumer companies for two decades, and he told us the people who can put a company back on a growth path are usually not the ones making decisions. He pointed to PepsiCo, where an internal contest produced a drink to help people sleep. Kristin Gwinner, chief human resources officer at Chico's FAS, asked leaders to know their people beyond a title. Gustavo Canton argued that analysts now need to feel the data.

Read the Forbes column

The Conviction Diagnostic

How much of you is edited?

Take the Conviction Diagnostic. In three minutes, see where you've traded who you are for who the room wanted, and exactly where to begin reclaiming it.

Start with the question most leaders can’t answer in a sentence: What do you solve for?

Begin the Conviction Diagnostic