Inclusion as a Growth Strategy

Kety Duron, chief human resources officer at City of Hope, said healthcare has never defined inclusive behavior or held leaders accountable for it, and noted that millennials and Gen Z now make up more than half her workforce. Pam Abner described the uncomfortable conversations about racism and privilege she leads with senior leaders at Mount Sinai Health System. Nicole Cooper explained how Lyft lets hospitals and health plans book rides for Medicaid and Medicare patients who would otherwise miss care.