From the recording

What you're actually trying to do with inclusion in particular is change individual human behavior. You're trying to change the hearts and minds of people.

Dalana Brand

About this episode

Brian Garish started out stocking shelves at Walgreens at 16. Now president of Banfield Pet Hospital, with 19,000 associates, he challenged other leaders: if inclusion isn't changing as fast as your digital strategy, you're to blame. Dalana Brand walked through what Twitter did in 2020, from pausing performance ratings and reshaping schedules for parents to offering Black employees therapists trained in racial trauma. Both hope a separate inclusion office won't be needed five years from now.

Read the Forbes column

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