From the recording

It's not just the change itself that makes people so frustrated and exhausted. It's having change forced on them with no input.

Glenn Llopis

About this episode

I opened the 2021 summit by naming what the pandemic and social unrest had exposed: the collapse of command-and-control standardization. Leaders know the balance of power has shifted toward the individual, and many don't know what to do about it. People aren't worn out by change itself, I argued, but by having change forced on them with no input. I introduced the day's three habits, assess, interrupt and pivot, and revisited a line from my first book.

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