Welcome to the Hybrid World

Kristin Gwinner, chief human resources officer at Chico's FAS, told me how she worked through hybrid work role by role. She asked each leader what had worked and what hadn't, then asked each associate what they preferred. She believes leaders often resist new ways of working out of fear and a lack of trust. She also shared a moment with her father, married over 60 years, who insisted on kissing his wife goodbye before she left.