From the recording

Why did we do that? Because we wanted to have efficiencies, because we wanted to be able to scale up. But that's not going to work anymore.

Kety Duron

About this episode

I asked Kety Duron, chief human resources officer at City of Hope, whether the priority is upskilling or unlearning. Her answer was unlearning the one-size-fits-all processes we built for efficiency and scale. She wants to honor the skills that got us here while teaching managers to move from leading by visibility to leading with empathy. City of Hope now recruits beyond its region and beyond healthcare, and she pushes her staff to read the HR dashboard themselves.

Read the Forbes column

The Conviction Diagnostic

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