Leadership in the Age of Personalization Docuseries

LAOP 2021 · No. 27

Humanizing Healthcare

Tom Jackiewicz

From the recording

It's about each individual who's actually trusting us with their life. It's a very sacred bond between a healthcare provider and a patient.

Tom Jackiewicz

About this episode

Tom Jackiewicz, president and COO of the University of Chicago Medical Center, believes healthcare lost its sense of caring under the strain of the pandemic, gun violence and impersonal buildings. Architects proposed a cool, scientific design for a new cancer center; days later, patients said that was exactly what they didn't want. After hearing Kayla Redig describe her impersonal care there, Tom invited her to help shape it. He also questions exam rooms built around a table nobody likes.

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