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LAOP 2021 · No. 28
Mony Iyer
The value in strengthening culture by unleashing individuality really comes from allowing people to do their best when they're not worried about how they're perceived.
Mony Iyer
Mony Iyer, chief operating officer at Banfield Pet Hospital, believes people do their best work when they stop worrying about how they're perceived. He described a support tool his headquarters team built that landed with a thud in the hospitals; they took the feedback, rebuilt it and earned rave reviews. He spent two weeks working in a hospital during onboarding and still runs monthly listening tours. People should be judged on how they work and what they deliver, he said.
Read the Forbes columnTake the Conviction Diagnostic. In three minutes, see where you've traded who you are for who the room wanted, and exactly where to begin reclaiming it.
His story starts where reinvention did: a family that left everything behind for a new country and refused to call it loss. Cuban Roots →
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