Leadership in the Age of Personalization Docuseries

LAOP 2022 · No. 06

Data Science in the Workplace

Elpida Ormanidou

Vice President, Business Intelligence & Advanced Analytics, PetSmart (at the time of recording)

From the recording

As an employer, I want to see the human I'm going to interact with as their whole person. And as an employee, I want my employer to accept me for who I am.

Elpida Ormanidou

About this episode

Everyone was talking about the great resignation. Elpida Ormanidou wanted to talk about retention instead. Drawing on research with more than 100,000 people, she found that people come to work for one of three reasons: a job, a career or excellence in their profession. Trouble starts when employer and employee read the same role differently, like a barista who sees a career where the company sees a wage. After the pandemic, she said, many people shifted toward just a job.

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