From the recording

If anybody walks out of here today thinking that the individuals in your company are not imperative to your strategy or your ability to survive disruptive change, you are asleep at the wheel.

Shelly Sexton

About this episode

Gyasi C. Chisley answered my first question in a word: no, healthcare did not use the pandemic to reinvent itself. The system nearly broke, he argued, because well people poured into something already broken. Ruth Veloria explained how University of Phoenix went from 450,000 students and 225 campuses to one campus by focusing on what working adults need. Shelly Sexton, drawing on Microsoft's move to the cloud, said the real barrier to industry change is leadership.

Read the Forbes column

The Conviction Diagnostic

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