Leadership in the Age of Personalization Docuseries

HAOP 2023 · No. 02

Transformation Session

Lee Isley; Gyasi Chisley; Marty Sargeant; Michael Wolf

Lee Isley: President and CEO, Nash UNC Health Care; Gyasi Chisley: Managing Director & Head of Corporate Healthcare, PNC Healthcare; Marty Sargeant: CEO, Keck Medical Center of USC; Michael Wolf, MD: Assistant Professor, Mayo Clinic (at the time of recording)

From the recording

If in any of that reflection I ever had to pull out my rank during the day, then I have failed.

Lee Isley

About this episode

Gyasi Chisley argued that the pandemic was a chance to rebuild healthcare around personalization, and that we missed it. Lee Isley shadows frontline staff monthly, and if he had to pull rank on a given day, he counts it as a failure. Marty Sargeant is taking his leaders, down to some 400 managers, through candid sessions on vulnerability. Michael Wolf drew on his military years: treat people well, help them believe in the mission, and pay them fairly.

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