Leadership in the Age of Personalization Docuseries

HAOP 2023 · No. 05

Fireside Chat with a Chief Nursing Officer

Nancy Blake

Chief Nursing Officer, LA General Medical Center (at the time of recording)

From the recording

It's little things like that. They will give you the world in the end, and they'll be committed to the organization because you helped them at a time of need.

Nancy Blake

About this episode

Nancy Blake joined me on the day her hospital took the name its community already used, LA General. She told me about a 75-year-old man with no one to drive him home after a procedure, so her team kept him an extra hour and called a ride. And when a new operating room nurse's adopted baby was diagnosed with lymphoma, she moved him to per diem so he could finish training on his own schedule.

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