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HAOP 2023 · No. 10
Sunnie Southern; Brent Walker; Carrie Weinberg; Tom Wilson
Sunnie Southern: Healthcare Insights Portfolio Outbound Product Management Lead, Google; Brent Walker: SVP Marketing, Upfront; Carrie Weinberg: VP Data, League Inc.; Tom Wilson, PhD: CTO, Concured (at the time of recording)
Personalization's a sign of understanding and respect. And if a patient feels that they are respected and understood, it leads to higher satisfaction and loyalty.
Brent Walker
Sunnie Southern of Google, whose LinkedIn share of my 2019 Forbes column led to this panel, moderated our closing talk on technology. Brent Walker shared his firm's finding that 41% of Americans under 45 feel Amazon knows them better than their doctor does. Carrie Weinberg explained how shared data standards let a patient's records connect to guide the next step, and Tom Wilson showed how what people read before a visit reveals what's on their mind.
Read the Forbes columnTake the Conviction Diagnostic. In three minutes, see where you've traded who you are for who the room wanted, and exactly where to begin reclaiming it.
His story starts where reinvention did: a family that left everything behind for a new country and refused to call it loss. Cuban Roots →
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