Personalization Requires a Transformed Organizational Culture

Mike Oshiki explained the difference between calling someone the gallbladder in room seven and knowing Mr. Jones, who nearly died from anesthesia 20 years ago. Daniel Gandarilla shared the personal slides his HR team uses to introduce themselves by family and passions before roles. David Schreiner described a four-minute listening exercise anyone can run. I told them about a pharmacist who hears five times a day from customers who would rather not be asked how they're doing.