Leadership in the Age of Personalization Docuseries

HAOP 2024 · No. 05

Personalization Requires New Leadership Skills

Robert Johnson; Jeannie Virden; Mark Dooley

From the recording

After Covid, everyone said we're going to go back to normal. No, we're not going back to normal. We're writing the next chapter to what normal will look like.

Robert Johnson

About this episode

Robert Johnson opened with a blunt message: we are not going back to normal, ambiguity is now most of a leader's day, and leaders who don't adapt will become obsolete. Jeannie Virden named why personalization rarely reaches the workplace, from rigid workforce models to ideas that vanish without feedback. Mark Dooley described the tell, sell, consult and join model, and a student who taught him that mentoring isn't about producing the next hospital CEO.

Read the Forbes column
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