Personalization Must be Operationalized

I framed this session with Donna Hicks' elements of dignity and five questions every leader should ask, starting with who do you let in. Marcia Messer, whose staff ranges from 18 to 74, explained the reverse mentoring she offers every millennial she hires. Tim Alba argued that the informal organization always beats the formal one, and pictured standard practices as a Rubik's cube a nurse can turn for each patient.