Navigating Healthcare’s Operational Unknowns: Seeing Around the Corners

John Baldwin; Alen Voskanian; Sumita Yadav

John Baldwin: MHSA, Chief Operating Officer, TriStar Southern Hills Medical Center-HCA Healthcare; Alen Voskanian: MD, MBA, Chief Operating Officer, Cedars-Sinai; Sumita Yadav: MBBS, MHA, System Vice President, Operations & Cardiovascular Service Line, Catholic Health (at the time of recording)

From the recording

Healthcare is about caring. The business that we are in, that we should be in, is the business of caring.

Alen Voskanian

About this episode

Alen Voskanian opened with the night his mother died early in the pandemic, when a nurse set aside the one-visitor rule so his family could say goodbye. Sumita Yadav described a payment system that delays and denies while care teams carry the burden. John Baldwin pointed to a Nashville partnership that used zip-code data to close a gap in hypertension. Alen records small details in patients' charts, like a new rescue puppy, so he can ask next time.

Read the Forbes column

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