HAOP 2024 · No. 10
Nancy Blake; Rebekah Marsh; Anthony Betz
Nancy Blake, Ph.D., RN, Chief Nursing Officer, LA General Medical Center; Rebekah Marsh, BSN, RN, Clinical Nurse Educator, Harborview Medical Center, UW Medicine; Anthony Betz, Business Manager, Nursing Operations, Wellstar Health System (at the time of recording)
I don't know that trust was really earned in standardization. There was positional power, but I'm not sure there was trust.
Nancy Blake
After 44 years as a nurse, Nancy Blake has learned to sit on her hands, let go of control and listen. She doubts the old command-and-control model ever earned trust, only positional power. Anthony Betz, who is not a nurse, described a virtual nursing pilot started by unit nurses that gave patients more time than they had ever had with a nurse. Rebekah Marsh asked leaders to offer ownership instead of asking for buy-in.
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