Boosting Patient Experience in a Digital Era: Pros and Cons

Kathy Azeez Narain told me plainly that healthcare will never be a tech company, because what patients want is the best doctor, and that's a human. Much of her week goes to getting basic things to work, like joining scattered data. Chase Idleman shared what Zimmer Biomet learned when it asked knee and hip patients what mattered most: they simply wanted to know whether their recovery was on track.