Leadership in the Age of Personalization Docuseries

HAOP 2025 · No. 02

Leading with Empathy: How Scott Kashman is Restoring Humanity in Healthcare

Scott Kashman

President, Ascension St. Vincent’s Riverside Hospital (at the time of recording)

From the recording

I would encourage people to go back and ask for that feedback and graciously accept it. That means don't get defensive when people give it to you.

Scott Kashman

About this episode

At 23, working at Charity Hospital in New Orleans, Scott Kashman watched his boss get ridiculed at a legislative hearing and walk out with his composure intact. That moment still shapes how he leads. Scott told me why he asks for feedback and takes it without getting defensive, why he spends two or three hours at a time working inside other departments, and why his boardroom becomes a physician dining room once a month.

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