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HAOP 2025 · No. 03
Kathy Azeez Narain
Chief Digital & Customer Innovation Officer, Hoag (at the time of recording)
Healthcare is a human-centric business. It's not about just experience. There's a lot of emotion to unpack in healthcare.
Kathy Azeez Narain
Kathy Azeez Narain came to healthcare from American Express and quickly saw it as a human business, full of emotion, where technology should give doctors time back with patients. She argued that the quality of time matters more than minutes, and told me about a retiring labor and delivery nurse who still wanted to answer new mothers' questions online. Kathy also explained why she never accepts a regulation as the reason something can't be done.
Read the Forbes columnTake the Conviction Diagnostic. In three minutes, see where you've traded who you are for who the room wanted, and exactly where to begin reclaiming it.
His story starts where reinvention did: a family that left everything behind for a new country and refused to call it loss. Cuban Roots →
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