Leadership in the Age of Personalization Docuseries

HAOP 2025 · No. 12

On Call 24/7: The Accountability Nurse Leaders Carry

Lori Gunther; Nancy Travis

Lori Gunther, Partner & CEO, Synova Associates; Nancy Travis, Executive Nurse Consultant (at the time of recording)

From the recording

It is absolutely unacceptable that we put that level of pressure and accountability on one person.

Lori Gunther

About this episode

Lori Gunther and Nancy Travis took on one line in nurse leader job descriptions: 24/7 accountability. Lori told me about a nurse leader whose heart monitor showed trouble during one-on-ones with her boss, and who still dreads asking for a day off. Nancy, a nurse leader since the 1980s, calls the role monkey in the middle. Their asks of the C-suite were simple: round on your leaders, recognize good work, and listen.

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