Leadership and Generational Change in Puerto Rico

Javier Rodríguez has spent almost his whole career with one employer, moving through eight or nine roles, and now leads Popular's insurance sales business. Beyond pay, what drove him was impact, ownership and room to build, and that is what he tries to give his own people. He wants to break the hierarchy that keeps frontline employees from talking with senior leaders, and he keeps seeking discomfort because, he admits, mastering something makes him worse at it.